Admin

The Admin page is where you run everything agents don’t touch. It opens from Helix Config in GoHighLevel’s left sidebar, and only admins see that item — an agent’s sidebar has Helix Dialer and nothing else.

The six sections

They appear across the top in the order you’ll visit them most.

Section	What you do there
Campaigns	Set the dialing rules — pace, caller ID, lead order, calling hours — and connect lists, numbers and vendors to them
Contacts	Build the lists campaigns dial from, see vendor rosters, and check the do-not-call list
Numbers	Buy and manage phone numbers: one per agent, shared lines that ring into campaigns, vendor lines, and the outbound caller-ID pool
Vendors	Set up the partners who send you leads or calls, hand them their posting instructions, and track what they cost
Users	Invite your team, set roles, reset passwords, and control which leads each agent may take
Settings	Your account, billing and spam protection, plus the reference lists agents pick from: dispositions, transfers, attributes, and audio

Watching the floor isn’t here. The Live Agents board — who’s on a call, who’s ready, and the controls to listen in, coach or sign someone out — is the screen Helix Dashboard opens on. See Logs.

Three things every section shares

You’ll meet these patterns on almost every screen, so they’re explained once here.

One Save per screen

Every detail screen — a campaign, a number, a vendor, a user — has a single Save changes button in its header. It commits everything you’ve changed on every tab of that screen at once, including tick-lists. Nothing is written until you press it. If you switch tabs with unsaved changes, you’re asked first.

The exceptions are deliberate and immediate: password resets, status toggles in a list, and archive/restore all act the moment you confirm them, because they’re not edits to a record — they’re actions on one.

Nothing is deleted

Campaigns are archived. Vendors are archived. Users are deactivated. None of them can be deleted, because each one is attached to call history and reports that would go with it.

Each list has an either/or toggle in its header — Archived only or Inactive only — that swaps the list between the live records and the retired ones. It never shows both mixed together, so “is this one still live?” is never a per-row question. Retired rows are greyed out and badged. Restoring is immediate.

Note

Lists under Contacts are the one exception — a list can be deleted. What that removes, and what it leaves alone, is on the Lists page.

The ⋯ menu

In any list, the ⋯ at the end of a row holds that record’s lifecycle actions — Duplicate, Archive, Restore, Deactivate, Reactivate — the things you do rarely and deliberately. Clicking anywhere else on the row opens the record. Anything you do constantly stays as its own button in the row rather than being buried in the menu.