Calls

Call logs — Every call this account has placed or received. It’s the screen you open to answer “what happened on that call?”, and the only tab an agent can see.

Whose calls you see

An admin sees every call on the account. An agent sees only their own — no Agents filter card, and the tiles and count are their own calls too. They do see calls transferred to them, which started on a teammate’s phone.

An agent’s totals are their own totals

Nothing on screen says the view is narrowed — no banner, no chip. When an agent reports a missing call or a total that looks low, this is almost always why: check an admin’s view before treating it as lost data.

The summary strip

Six tiles — Calls, Connected (with its share of the total), Voicemail, No answer, Failed and Avg talk — counted over everything matching your filters, not just the fifty rows on screen. Connected means an agent was joined to the call, and Avg talk averages only those.

Filters

Filter	Options
Date range	All time (the default here), Today, Last 7 days, Last 30 days, or Custom range — pick From and To, then Apply
Dir	All, In, Out
Outcome	Connected, Voicemail, No answer, Abandoned, Failed, In progress — tick as many as you want
Recorded	Only calls that have a recording
Transfer legs	Include the extra row a transferred call leaves for the agent it was handed to
Search box	Phone or contact name…
Agents (admins only), Numbers, Campaigns, Lists, Vendors, Dispositions	Tick-lists with an All button that becomes Clear once something’s ticked, a Filter… box once there are more than six to choose from, and a first row for calls that have none: Unassigned, No number, No campaign, No list, No vendor, No disposition

Seven digits or more in the search box matches numbers by their ending, so a local seven-digit search works; anything shorter searches contact names. Archived vendors and retired dispositions stay in the tick-lists deliberately — drop them and every call stamped with one becomes unfindable.

The Filters panel counts what you’ve applied (“3 active”) and lists each as a removable chip, with Clear all beside them. Reset in the header clears the filters and restores newest-first sorting.

Transfer legs is different for an agent: theirs are always included, switch or no switch. For an admin it turns on automatically when you tick any Agents — otherwise a call transferred to that agent would vanish from their history.

Columns

Columns in the header shows and hides the optional ones and remembers your choice.

Column	What it shows
Time	When the call started
Dir	Out for a call you placed, In for one you received
Contact	Who was on the other end — the caller on an In row, the person you dialled on an Out row. Their name when we have it, otherwise the number itself. Either one is a link, in blue, whenever the call is tied to a contact in GoHighLevel — clicking it opens that contact. A Transfer leg badge marks a leg handed on from another agent
Number	That same person’s number again — it only repeats what Contact is showing, so it’s off by default. Turn it on from Columns if you want the number beside the name
From / To	The two ends of the call, and the only columns that swap with direction: on Out, From is your number and To is theirs; on In, the other way round. The only place your own number appears
Agent	Who handled it — blank when nobody did
Campaign	The campaign behind the call, or Manual when an agent dialed it by hand
List	The list the lead came from
Vendor	The vendor that sourced the lead
Disposition	The outcome the agent picked at wrap-up
Billed	A Billed badge when the call carried a per-call vendor charge. Hidden by default
Amount	What that charge was. Hidden by default
Outcome	Connected, Voicemail, No answer, Abandoned (ended before reaching an agent — they gave up ringing or holding, or nobody was free), Failed (couldn’t be completed) or In progress
Talk	Talk time, on Connected and Voicemail rows only
Rec	A play button, when there’s a recording

Every column above except Dir, Number, From, To, Billed, Amount and Rec sorts — click a header, click again to flip it. The current sort shows as a chip in the row above the table.

A dash means we genuinely don’t have that fact — calls placed before call logging shipped have no record of your own number, and the table says so underneath when it’s showing any.

Opening a contact from a call

Anything blue in the Contact column is a link — usually a name, sometimes a plain phone number. Clicking it opens that contact’s record in GoHighLevel, in place of the logs screen, so it’s the quick way from “what happened on that call?” to the record itself. You leave the table behind, and come back to it with your filters reset.

A blue phone number means we know which contact the call belongs to but don’t have a name for them yet — the link works, and the name appears on its own once their details reach us. That’s normal on a call from someone new: we create the contact while the phone is still ringing, and a brand-new contact has nothing but a number until someone fills the rest in.

Plain black text is the only thing in that column with nothing behind it. It means the call was never tied to a contact at all — for an incoming call, that the attempt to find or create one didn’t go through, which is worth checking on Integrations if you see it more than occasionally.

Which end am I looking at?

Contact is always the other party — the person who isn’t you — no matter which way the call went. It doesn’t swap around.

From and To do: on an Out row, From is your number and To is theirs; on an In row, it’s the other way round. They’re the only place your own number appears, which is what you want when a call came in on a number nobody recognises, or when you’re checking which of your outbound numbers a lead was dialled from.

That’s why Number is off by default — it’s the other party a second time, so it only ever repeats Contact.

Recordings and call detail

Rec plays a recording in place: the row opens with the call’s details — Call id, Hangup cause, SIP cause, Ended by, Ring, Connect delay, Queue wait and Voicemail length, each shown only when we have it — and a player under them. If the agent’s own phone reported trouble while the call was up, a highlighted note sits below the player listing what it reported; that’s what to pass on when you ask for help. Just after a call ends you may get Recording is still uploading — try again in a moment. That button is also the only way to open a row, so a call with no recording can’t be expanded.

No recording means it was never switched on

A call only has audio if Call recording was on for the number it used, under Numbers — and that needs account-level recording on as well. Switching it on now won’t retrieve older calls.

Paging

Fifty calls a page, newest first. Previous and Next appear once there are more. The count above the table is the whole filtered set, not the page you’re on.